Why Internet Marketing is Right for Local Offline Businesses — Part 3 of 4

This is part 3 of a series. To read the first article, click here and read the second article here.

Local businesses need to market themselves and they spend a lot of money on offline marketing to do so. Sadly, these “offline-marketing-only” businesses have missed the boat and they are being eclipsed by their larger online competitors.

According to a recent study by online marketing firm Internet-Engine, offline businesses have not kept up with the shifting needs of their customers.

This excerpt, from the CEO of Internet-Engine, says it all: “On-line retailers have developed and maintained a dominant presence in search marketing… To put this in perspective, when a shopper does a search on the Internet, he or she will find three listings from on-line retailers for every one listing from a traditional retailer. I find it very surprising that brick and mortar retailers have not invested more dollars in search marketing, since e-commerce sales have grown 28% since 2006 (according to comScore) while total retail sales have grown by only 3% over the same time period.“

With more and more shoppers starting their shopping “process” online, it’s no wonder that they are turning to online stores who outnumber local stores by 3-to-1.

Your organic local marketing domination today.

Twitter… In Plain English

Local businesses learning to create a web presence and market themselves effectively online wonder at the value of Twitter. Will their followers really care to read “I’m eating a ham sandwich” or “I’m drinking coffee”?

Twitter is so much more than that. I love what the folks at CommonCraft have done to explain how Twitter works:

Twitter does give local businesses an online presence and adds search engine marketing and search engine optimization benefits through backlinks and to help increase web traffic.

See us for starting your Maryland Social Media, Maryland Search Engine Marketing, and Maryland Search Engine Optimization Services today.

Local Search Engine Marketing Basics: Long Tail Keywords

Local Search Engine Marketing Basics is an occasional series of blogs providing definitions and basic guidance on search engine marketing concepts.

Defining “Long Tail Keywords“

In order to understand “long tail keywords”, you need to first understand the “long tail” concept.

The “long tail” is a concept introduced by Chris Anderson in 2004 in which he talked about a phenomenon in business where there is an initial large amount of purchases of a product or clicks on a website (called “the short head”) but those began to trail off (the “long tail”)… however, the amount of the combined trail was equal to or greater than the short head.

In other words, a movie might make $50 million at the box office during its initial theatrical run. But it might make another $50 million or more in “cheap seat” cinemas, DVD sales, and international sales.

Read more about the long tail at Wikipedia.

This “long tail” concept has been broadened to the search engine marketing world.

Common keywords, like “marketing” or “restaurants” are the short head. Millions of people type these into searches every day. Not surprisingly, large companies invest millions of dollars each year to appear at the top of Google searches for these terms.

The local business may have a very challenging time appearing at the top of those “short head” searches. But, for local businesses, the long tail provides some serious possibilities!

Short head keywords might be “marketing” or “restaurants”. Long tail keywords are very specific. On their own they might be searched as much as the short head keywords, but the cumulative amount of search for long tail keywords is dramatic.

So, a local Maryland-based marketing company might forgo the short head keyword “marketing” in favor of several “long tail” keywords like “Maryland marketing”, “Maryland advertising”, “Maryland marketing company”. A Boston-based restaurant might not have  a prayer of achieving a top Google ranking for “restaurant” but they have a much better chance of getting to the top of Google for a long tail keyword like “Boston restaurant”.

3 Ways that Local Businesses can Use Social Media

Small businesses are eager to get on board with the social networking phenomenon. And it’s no wonder, either: social networking is a massive trend with profound social implications.

People spend a lot of time in social media for work and leisure. And smart businesses are meeting them there. Here are 3 ways that your local business can use social media to improve your online marketing:

1. Create a fan page on Facebook. Think of it like a Facebook page for a business. Your customers become fans and you can interact with them through Facebook in a similar way that you might interact with family and friends. Host discussions, hold contests, share photos, poll your audience, and more. Engage them!
2. Create a Twitter hashtag for your business (for example, if you own Maryland Eatery, your hashtags might be #marylandeatery or #mdeatery. Run a program like Tweetdeck to keep an eye on what people are saying about you and tweet frequently with that hashtag. (Hashtags can be registered at wthashtag.com.
3. Start a blog. Yes, a blog is social media! You can create one on Blogger or through Wordpress. Post regular content and, most importantly, engage your audience in a conversation!

Local businesses might shy away from web marketing and social media because it seems like an “international” marketing medium. But there are exciting local internet marketing opportunities.

Search Engine Marketing as a Branding Tool

The hidden story of search engine marketing

Search engine marketing serves the most obvious purpose of attracting traffic to your site. But that’s not the only work it does. It positions you; it brands you. In this blog, we’ll look at six ways that you can strengthen your brand and, as a result, strengthen your search engine marketing:

1. Define your business and services. While many businesses think they can define their business and their services, they are really just defining them from an industry insider’s perspective. Instead, define your business and your services from a customer perspective: To use one real-estate-related search engine marketing example: People won’t search for “I want a real estate agent”; they’ll search for “I want to buy a home.”

2. Developing your marketing materials and your story. You can’t do it all; there are simply too many marketing options out there. So, decide what your story is (summarize it like an elevator pitch) and then decide which of the many marketing options available are best to relate your story. Be sure to develop a mix of search engine marketing and offline marketing to get a good mix.

3. What makes your brand stand out? Every brand needs to have something unique; otherwise you’ll just get lost in the crowd. As you build up a reputation online, people will start to search for what makes you unique. This also helps local search engine marketing as well if your brand is related to a narrowly defined geographic area.

4. Building and managing your brand online. This is where search engine marketing comes into play: While you’re creating content to push or pull traffic to your website, that content is also establishing your brand. By the time people get to your website they are already familiar with who you are, what you do, and what makes you unique.

5. Manage your brand reputation online.  Search engine marketing is not a “set it and forget” effort. You need to be consistent and strategic in order to maintain your reputation. Develop a search engine marketing strategy that has a long-term timeline with plenty of short-term effort spaced evenly throughout.

We’ll talk more about branding in the weeks to come!