Using Twitter for local marketing

Local businesses need to use every tool available to them to effectively target their local market. If you’re a local business owner, you might be surprised to discover that the massively popular microblogging site Twitter can be used for local marketing even though it attracts a global audience.

I was recently interviewed by Aaron Hoos, a business writer and strategist who also runs a regular Twitter-based networking group called BusinessLunchClub. We spoke about Twitter as a useful tool for local business marketing.

Here is a copy of the transcript of the Twitter-based interview. The tweets are color coded for your convenience.

@AaronHoos: It’s social media week at #BusinessLunchClub. Each day this week, we’ll talk about a social media and your business.

@AaronHoos: We have Jonathan Harr talking to us about using social media to market local business. #blc

@AaronHoos: Jonathan is the founder of http://localsemexperts.com, a company that helps businesses with local internet marketing. #blc

@jonathanharr: @AaronHoos Hello there, good to be here #blc

@AaronHoos: @jonathanharr Why should businesses use social marketing to reach a local audience? #blc

@jonathanharr: @AaronHoos This so called web 2.0 wave provides so many vehicles to make your local presence stand out from the crowd.#blc

@AaronHoos: @jonathanharr How does LOCAL social marketing/networking differ from more conventional social marketing we’re familiar with? #blc

@jonathanharr: @AaronHoos With social networking you could be all over the world not really benefiting you locally so you really want to…#blc

@jonathanharr: @AaronHoos start targeting locally with your social networking time if you have a local small business. #blc

@AaronHoos: @jonathanharr Which social networks do you recommend businesses use for local SEM marketing (and why)? #blc

@jonathanharr: @AaronHoos Facebook is a huge player to build out a fan page all about your business and link it with your…#blc

@jonathanharr: @AaronHoos We all know YouTube. YouTube has a huge growing audience of 80M+ monthly people…#blc

@jonathanharr: @AaronHoos Get your video channel out in front of them… #blc

@jonathanharr: @AaronHoos Use blogspot.com and wordpress.com to build out business blogs by posting relevant content linking…#blc

@jonathanharr: @AaronHoos Twitter of course to build out your local audience and get locals to RT your business affairs and recommendations… #blc

@jonathanharr: @AaronHoos …another social media network coming into play really big is Google Wave. Use It. #blc

@AaronHoos: @jonathanharr Great! YouTube is on my “must do” list for 2010. And I’m looking forward to using GoogleWave, too. #blc

@AaronHoos: @jonathanharr Can you talk about how to make specific sites effective locally? #blc

@jonathanharr: @AaronHoos Yes, I can talk about them…#blc

@jonathanharr: @AaronHoos Twitter: Establish local followers, practice reciprocity, in return establish local network of tweeters in city…#blc

@jonathanharr: @AaronHoos …use wefollow.com,chirpcity.com to find locals …#blc

@jonathanharr: @AaronHoos Facebook: Establish facebook business fan page for product or services, make local friends and invite to fan page…#blc

@jonathanharr: @AaronHoos …promote fan page thru bookmarking…#blc

@jonathanharr: @AaronHoos …Linked In: Establish profile at linkedin.com and invite your friends, clients, etc… to help build your…#blc

@jonathanharr: @AaronHoos …with social proof – testimonial, reviews, feedback, your experience, etc…#blc

@jonathanharr: @AaronHoos …YouTube: Setup your business channel with videos of product/service demonstrations…#blc

@jonathanharr: @AaronHoos …connect videos to facebook fanpage, and your websites as well as web 2.0 properties. #blc

@AaronHoos: @jonathanharr That was a great list. Very practical… and all within 140 characters. Nice! #blc

@AaronHoos: @jonathanharr How do you build an audience of LOCAL followers/friends/etc.? #blc

@jonathanharr: @AaronHoos Just like in real life you want to get to know your followers by simple conversation and providing news,…#blc

@jonathanharr: @AaronHoos info, and fun entertaining chat without a sales pitch all the time, mix it up. They will like you for this.#blc

@AaronHoos: @jonathanharr How do you increase foot traffic to your business with local social marketing/networking? #blc

@jonathanharr: @AaronHoos You want to promote your business thru content, audio, and video targeted locally…#blc

@jonathanharr: @AaronHoos …using the different web 2.0 properties you see all over the place online.#blc

@AaronHoos: @jonathanharr When you coach people on local social media, what questions do you answer/challenges do you encounter? #blc

@jonathanharr: @AaronHoos I always a get the question “how do you do that?” It’s a lot of work especially maintaining it, and you have to…#blc

@jonathanharr: @AaronHoos …do it right otherwise it could backfire. You don’t want to be or look spammy with…#blc

@jonathanharr: @AaronHoos …these sites or Google will knock you down for it. I find a lot of business…#blc

@jonathanharr: @AaronHoos …owners don’t have a grasp on marketing and its just too overwhelming to maintain.#blc

@AaronHoos: @jonathanharr What best practices do you recommend business owners apply to local social marketing/networking? #blc

@jonathanharr: @AaronHoos Learn it and take it one step at a time. Don’t rush into it. Just apply and do it and don’t spam!…#blc

@jonathanharr: @AaronHoos Be genuine, true, and transparent with your followers. If you will reciprocate they will too.#blc

@AaronHoos: @jonathanharr Thank you for spending time with us today. Your local social marketing insights were extremely valuable. #blc

@AaronHoos: Thanks to those who tuned in for today’s #BusinessLunchClub interview. Be sure to visit @jonathanharr at http://localsemexperts.com

@jonathanharr: @AaronHoos Thank you Aaron, Glad to help out. #blc

What’s up for 2010? Local Search Engine Marketing trends for this year.

Eminent local SEM blogger Andrew Shotland of LocalSEOGuide.com created a set of predictions for 2010. I consider them to be “must-reads” for all local SEO and SEM people out there, as well as businesses who are thinking about marketing locally online.

You can read the article here but I will summarize it for you:

Open Source Yellow Pages. In his article, he talks about how Twitter has the potential to become the clearinghouse for local Yellow Pages information, replacing current options.

Google will continue to grow. Google is going local and Andrew believes that they will increase their emphasis on local businesses this year.

Demand Media Strategy. This is where content no longer becomes arbitrarily created but strategically created and written. A colleague of mine who is a business writer does exactly this kind of work — content strategy — and is noticing a trend toward it as well.

Local guides. Shotland derides this method but I think it has legs for a while and will be the advantage for first movers.

Small Business SEO budgets will increase. This is good to hear. Businesses need to market themselves and invest in doing that successfully.

Want to read more about local search engine marketing trends? You can read all eleven plus additional insights here.

Want to read more about online marketing trends and how local fits in?
SEO Trends to Watch for In 2010
Predictions for the Changing Local Search Landscape in 2010

Google Street View: Should You Promote Yours?

You’ve probably heard about Google Street View: It’s a 360 degree street level view of streets in your neighborhood. It’s interactive in that you can “walk” up and down the streets to see businesses and houses in the area.

I never paid much attention to Google Street View until recently when I went out for lunch with a friend to a part of town I rarely go. I wanted to find the building I was supposed to go to – I wanted to know what it looked like (without having to search for the street number while I was driving). I found it online and that helped me find it in person.

Google Street View gives local guidance

Here’s an example below of Johns Hopkins University Hospital in Maryland.

You see the map.

But do you also see the little orange human-shaped figure in the navigation section of the map? If you go to Google Maps and drag-and-drop him onto the map, you get Google Street View.

I viewed Johns Hopkins University Hospital through Google Street View and here is what I got:

Cool!

Now imagine the possibilities for your business. Link to or embed the map on your website. Encourage people to view the street view of your business. Create an online video using Google Street View to show people where to park, where to enter, etc.

And, if Google hasn’t been by your neighborhood to film your street, why not give your business a quick facelift so that you’re ready when they are.

Why Internet Marketing is Right for Local Offline Businesses — Part 4 of 4

This is part 2 of a series. To read the first article, click here, read the second article here, and read the third article here.

How much time do you spend in social media sites? A few minutes a day? A few hours a day? What about your kids and their friends? What about your customers?

It’s possible that you’re the rare exception to the rule. Many peole “confess” to spending hours online, primarily in social media engagement via Twitter or Facebook. Internet usage has skyrocketed, according to a study published in May 2009 by the Center for Media Research.

Some stats from this study include:

• There are 87% more online social media users now than in 2003, with 883% more time devoted to those sites.
• In the last year, time spent on social networking sites has surged 73%

And Charles Buchwalter, Senior Vice President of Research and Analytics at Nielsen Online says: “The Internet remains a place of continuing innovation, with users finding new ways to integrate online usage into their daily lives.“

In other words, savvy businesses are using video and social networking and other internet marketing techniques to reach out to their customers where they are spending their time: online… and, specifically, in video and social media sites.

Neilsen also concluded that: “Given the increased focus on digital marketing [...] the Internet’s share of commerce will continue to rise.” For offline businesses that are ignoring the online marketing opportunities, this is a scary thought. Internet commerce is already huge and stealing a large piece of local business revenue… and it’s expected to grow.

Is your business marketing where your customers are spending time?

If not contact us now to get started today.

Why Internet Marketing is Right for Local Offline Businesses — Part 3 of 4

This is part 3 of a series. To read the first article, click here and read the second article here.

Local businesses need to market themselves and they spend a lot of money on offline marketing to do so. Sadly, these “offline-marketing-only” businesses have missed the boat and they are being eclipsed by their larger online competitors.

According to a recent study by online marketing firm Internet-Engine, offline businesses have not kept up with the shifting needs of their customers.

This excerpt, from the CEO of Internet-Engine, says it all: “On-line retailers have developed and maintained a dominant presence in search marketing… To put this in perspective, when a shopper does a search on the Internet, he or she will find three listings from on-line retailers for every one listing from a traditional retailer. I find it very surprising that brick and mortar retailers have not invested more dollars in search marketing, since e-commerce sales have grown 28% since 2006 (according to comScore) while total retail sales have grown by only 3% over the same time period.“

With more and more shoppers starting their shopping “process” online, it’s no wonder that they are turning to online stores who outnumber local stores by 3-to-1.

Your organic local marketing domination today.

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